Reference

Terms & Conditions That Govern Your Account

These Terms & Conditions set out the full agreement between you and ziatogel88 for every action you take on this platform — from opening your account to withdrawing…

Account eligibility: depends on local lawPayments: DANA, OVO, GoPay, QRISDisputes resolved within 5 business daysTerms updated via email notification24/7 support for clause queries
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ziatogel88 Terms & Conditions That Govern Your Account
TERMS SUPPORT CHANNELS

Reach Us When a Clause Is Unclear

If any part of these Terms & Conditions is unclear, our support team is available around the clock to walk you through the specific clause.

Live Chat Our live chat window is open 24 hours a day, 7 days a week. Type your clause question directly and an agent will pull up the relevant section of our Terms & Conditions for you in real time.
Email Support Send a written query to our support address for formal terms-related matters. We aim to reply within two business hours and will reference the specific clause number in our response so nothing is left ambiguous.
Telegram For quick clause clarifications, message our official Telegram channel. Agents are active from 08:00 to 24:00 WIB and can share the exact paragraph from our Terms & Conditions that applies to your situation.
HOW WE UPHOLD THESE TERMS

Account Security, Data and Your Rights Under Our Policy

These Terms & Conditions are not just a formality — they define the exact obligations we hold toward you and the obligations you accept toward us.

Data Handling

We collect only the account data needed to process your DANA, OVO, GoPay or QRIS transactions and to verify your identity. We do not sell your personal data to third parties, and retention periods are stated in Section 7 of these terms.

Cookie Policy

Our platform uses session cookies to keep you logged in and analytics cookies to measure page performance. You can manage cookie preferences through your browser settings at any time without affecting your account balance or transaction history.

Account Security

Your account is protected by two-step login verification. If we detect an unusual access attempt — for example, a login from a new device — we will freeze withdrawals and contact you at your registered email before processing any further transactions.

Data Retention

Transaction records, including all QRIS and GoPay payment logs, are stored for a minimum of five years as required by our internal compliance framework. You may request a copy of your own records by submitting a written request via email.

Requesting Changes

To update personal details on your account — such as your registered phone number linked to OVO or DANA — submit an identity-verified request through live chat. Changes take effect within 24 hours and a confirmation email is sent to your previous address.

Dispute Contact

Formal disputes about how these terms have been applied to your account must be raised in writing via email within 30 days of the relevant transaction. We will acknowledge your dispute within 24 hours and resolve it within 5 business days.

Frequently Asked Questions About Our Terms & Conditions

These questions reflect what account holders in Surabaya and across Indonesia ask most often when reviewing our Terms & Conditions. Each answer references the specific rule that applies so you can verify it directly in the full policy document available on this page.

Yes, every deposit and withdrawal — whether via DANA, OVO, GoPay or QRIS — is governed by these terms. Section 4 covers payment-specific rules, and in any conflict between our terms and the payment provider's terms, our platform terms apply inside your account.

We send an email notification to your registered address whenever we update these terms. The date of the latest revision is always shown at the top of this page. Continued use of your account after that email constitutes your acceptance of the revised terms.

Yes. Submit a written data-access request via email to our support address. We will compile your account data, transaction logs and any stored identity documents, then deliver them to your registered email within 10 business days of receiving your verified request.

A breach may result in temporary suspension of withdrawal access while we investigate. Serious or repeated breaches can lead to permanent account closure. In either case, we will notify you by email and give you an opportunity to respond before a final decision is made.

Eligibility depends on local law in your area. We do not determine which regions are eligible; that is governed by Indonesian law. It is your responsibility to confirm that accessing our services is permitted where local law permits in your specific location.

Send a written dispute to our support email within 30 days of the transaction or decision in question. Reference your account ID and the relevant clause number. We acknowledge disputes within 24 hours and aim to resolve them fully within 5 business days.

Transaction records, identity documents and payment logs — including DANA, OVO, GoPay and QRIS entries — are retained for a minimum of five years. This is stated in Section 7 of these Terms & Conditions, and you may request your own records at any time via email.

Related Pages

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